ARIZONFLAIL Refund Policy

Last updated: 10.08.2026

Legal entity: ARIZONFREE LLC

Contact: support@arizonflail.com

Related: Terms of Service (/legal/terms), AML/KYC (/legal/aml).

1.1. This Policy covers: (a) refunds of the original provider payment; (b) how that differs from withdrawing remaining ARI; (c) chargebacks.

1.2. A top-up is a purchase of the internal ARI unit for Platform features — not a bank deposit.

1.3. ARI is minted from Platform net after provider fees at the accounting rate. The button amount (e.g. $100) is not a promise to refund the same $100.

1.4. The normal way to leave with unused value is wallet withdrawal (subject to KYC/limits), not a payment refund.

2.1. Unused ARI may be withdrawn under wallet rules at the accounting rate. Cash-out is usually less than the top-up button amount because provider fees were applied at mint.

2.2. ARI spent on gifts, tips, subscriptions, and paid features cannot be withdrawn or refunded. Gift recipients receive USD on their cash balance after the F6→F1 tier cut at the moment of the gift (no gift-ARI credit); that is a delivered digital service.

2.3. Withdrawal may require KYC and may be manual or via a payout provider. Timing and any payout fees appear in the UI or during processing.

3.1. A provider payment refund is exceptional — not a standard wallet button.

3.2. Usually yes (if confirmed): double charge; unauthorized payment (fraud); confirmed Platform outage preventing credit/service.

3.3. Usually no: change of mind; any ARI already spent on gifts/services; Community Guidelines breach; user-requested account deletion; payment older than 30 days (except fraud at Platform discretion).

3.4. If approved: refund cannot exceed what the Platform can recover from the provider; non-refundable provider fees and delivered services are deducted. You cannot demand the full button amount if net was lower.

4.1. Email support@arizonflail.com with subject “Refund — [@username]”: account email, amount and date, provider (PayPal/Volet/…), transaction ID, reason.

4.2. Review takes up to 14 business days. We may request documents and freeze related ARI during review.

5.1. Opening a provider dispute/chargeback without contacting support is a serious violation.

5.2. We may freeze or block the account, adjust ARI/USD balance, and refuse withdrawals until the dispute closes.

5.3. If a chargeback succeeds after ARI were spent, we may recover losses from the account (negative balance, holding future credits).

6.1. Example: top-up → some ARI gifted → request to “get the rest back in cash”. Remaining ARI may be withdrawn (section 2). Refunding the full original payment — no.

6.2. Gifted ARI is not returned to the sender; it was already split between recipient (after cut) and the Platform.

7. We may update this Policy anytime. Current version: /legal/refund. Continued use means acceptance.

8. Requests: support@arizonflail.com. Legal: legal@arizonflail.com.